Privacy Policy

Effective Date: March 28, 2026

SkinMed Clinic Inc. (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring your personal information is handled securely and responsibly.

1. Information We Collect

We may collect the following personal information when you interact with our business:

  • Full name
  • Phone number
  • Email address
  • Appointment and service details

This information is collected only when voluntarily provided by you.

2. How We Use Your Information

We use your information strictly for business operations, including:

  • Scheduling and confirming appointments
  • Sending appointment reminders and service updates
  • Responding to inquiries and providing customer support
  • Internal record keeping

We do not use your information for unsolicited marketing without your explicit consent.

3. SMS Consent and Communications

By providing your phone number, you expressly consent to receive SMS (text) messages from SkinMed Clinic Inc. related to:

  • Appointment confirmations and reminders
  • Service-related notifications
  • Customer care communications

Message frequency may vary.

Message and data rates may apply.

You can opt out of SMS communications at any time by replying STOP to any message.

For assistance, reply HELP or contact us directly.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. No Sharing or Selling of Personal Information

We do not sell, rent, or share your personal information, including your phone number, with third parties for marketing or promotional purposes.

Your information may only be shared with trusted service providers strictly for operational purposes (such as appointment systems, CRM platforms, or messaging providers like Twilio), and only to the extent necessary to deliver our services.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, or misuse.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

7. Your Rights and Privacy Compliance

SkinMed Clinic Inc. processes personal information in accordance with applicable Canadian and U.S. privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

We are committed to:

  • Collecting only the personal information necessary for our services
  • Using information solely for clearly identified purposes
  • Obtaining meaningful consent before collecting or using personal data
  • Protecting personal information with appropriate administrative, technical, and physical safeguards
  • Limiting retention of data to only as long as necessary
  • Allowing individuals to request access to, correction of, or deletion of their personal information, subject to legal requirements

You may withdraw your consent at any time, where applicable.

To exercise your privacy rights or submit a request, please contact us at
info@skinmedbrampton.com.

8. Third-Party Services

We may use third-party tools, such as CRM systems, payment processors, or messaging platforms (including Twilio), strictly to support business operations. These providers are not permitted to use your information for their own marketing purposes.

9. Contact Information

If you have any questions about this Privacy Policy or your data, please contact us:

SkinMed Clinic Inc.
Address: 11615 McVean Road, Unit 35, Brampton, Ontario, L6P 4R3
Phone: (289) 670-9097
Email: info@skinmedbrampton.com
Website: https://skinmedbrampton.com

10. Accessibility

This Privacy Policy is publicly accessible on our website, does not require login, and is optimized for readability across desktop and mobile devices.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.